A citizen contacts a government office using their mobile phone, often stressed by forms, deadlines, or official procedures. A staff member answers on the office desk phone and adds Poly Interpreter to the call for translation so both parties understand every detail. The citizen can explain their situation in their own language, making complex issues far easier to convey accurately. Staff hear every statement clearly, allowing them to give precise instructions, schedule appointments, or explain requirements without misunderstandings. When staff respond, Poly Interpreter translates their guidance back to the citizen in real time, making government processes feel far more accessible. Citizens appreciate being treated fairly and equally, even if they do not speak the official language. Staff appreciate that they no longer have to search for an interpreter or rely on guesswork. The interaction becomes straightforward, transparent, and compliant with accessibility expectations. Public services become genuinely inclusive, allowing every citizen to communicate with clarity and dignity.